Project Goal

To design and integrate a user-friendly feature within the existing tenant mobile application that empowers tenants to easily initiate and manage the process of extending their apartment leases directly from their smartphones. This aims to streamline the lease renewal process, improve tenant convenience, and reduce administrative overhead for property management.

Problem

The current lease extension process likely involves manual paperwork, phone calls, emails, or in-person visits to the property management office. This can be inconvenient for tenants, time-consuming for both parties, and potentially lead to delays or missed renewal deadlines.

Process

01: Research and ideation

02: User flows and UX impact maps

03: Wireframes

04: Conceptual designs

05: Final designs

06: Implementation and growth

Solution

The proposed solution involves adding a dedicated "Lease Extension" section within the tenant mobile app, providing a clear and guided workflow.

Responsibilities

As the lead designer for this feature, I was responsible for conducting user research to understand tenant needs and pain points related to lease renewal, defining the user flow and information architecture for the feature, creating wireframes and interactive prototypes, designing the user interface to be intuitive and easy to navigate. I collaboarted with developers on the technical feasibility and implementation, and conducting usability testing to ensure a positive user experience

Results

01: SImproved Tenant Convenience

02: Increased Tenant Retention

03: Reduced Administrative Overhead