Problem
Responsibilities
AAs the lead designer for this feature, I was responsible for conducting user research to understand tenant needs and expectations for digital access, defining the user flow and information architecture for the mobile key feature, creating wireframes and interactive prototypes, designing a secure and intuitive unlocking interface, ensuring a seamless onboarding process, collaborating closely with developers on the technical implementation and security protocols, designing fallback mechanisms, and conducting usability testing to ensure a reliable and positive user experience.
Results
01: Enhanced Tenant Convenience
02: Improved Move-In Experience
03: Reduced Lockout Issues
04: Streamlined Property Management
05: Scalable for Future Integrations