PeopleGrove - University Admin, Staff, Advisors and Faculty Dashboards

Project Overview

To design new dashboards that provide university/college administrators, advisors, professors, faculty and staff the ability to see insights into community engagement and activity between mentors, mentees, alumni, students, professors and advisors.

Challenge

Each university has its own branding and theme, these dashboards had to stay pretty generic in order to get the important anlytics across to college administrators leads. This required a lot of visits to different client campuses to conduct user research, interviews, prototype testing and create documentation for next steps. I was responsible for leading the entire design process for this project and leading the design team as well.

Visual Designs - Community Engagement Dashboards; Messages, Connections, Members, etc.

Challenges

Unlimited Customization per University

Because each university / college has its own theme, colors and language; the dashboards had to stay generic and super duper easy to understand for a large number of user types.

Unlimited User Types

PeopleGrove allows universities to create an unlimited amount of user types that each can have their own custom permissions.

Different Users / Different Goals

Because of the unlimited user types and user goals; the team and I flew around the country to different campus’s to conduct user interviews, testing and research to really nail down everything that needed to be visually displayed and what was actually valuable.

Quick Insights

Enabled visibility into community engagement.

Increased administrator usage, sign-ups and time spent in the application.

Increased company sales by providing more value than our competitors.

Improved overall user experience and NPS scores across the board.

Process & Responsibilities

As the lead designer and design manager, I was responsible for all design, research and collaboration between teams to get the product from start to launch.

Discovery and Research

Meeting with college administrators, advisors, students, alumni and other staff members to conduct research and interviews.

Cross Team Collaboration

Collaborated with product, engineering, and stakeholders to design and deliver the best possible solutions to colleges across the United States.

User Testing / User Research

Meeting with college administrators, advisors, students, alumni and other staff members to conduct user testing.

Prototypes and Final Designs

Created end to end prototypes and final visual designs to deliver to product and engineering for implementation.

Visual Designs - Community Engagement Dashboards; Messages, Connections, Members, etc.