LiftLab - Lead Product Designer
Remote
Key Responsibilities
- In charge of all end to end product designs, design process and product user testing.
- Responsible for designing and implementing the new LiftLab design system and visual language.
- Work with stakeholders, engineers and data scientists to launch the new Enterprise Marketing Budgeting tool which increased forecast accuracy by 43%, reduced the time it takes to create and allocate a marketing budget by 57% and made it 90% faster to create a forecast.
- Design dashboards and analytical tools for enterprise marketing budget and management teams.
- Launched the LiftLab AI Marketing Agent; used by enterprise clients to analyze and report on their marketing spending.
Tune.FM - Head of Product Design
Philadelphia, PA USA
Key Responsibilities
- Designed and launched a responsive web and mobile application for music streaming on the blockchain. Enabling creators and listeners to use NFT’s, Buy and Sell Music, Hold Auctions and Tokenized Rewards.
- Responsible for owning all design related tasks for the entire Tune.FM company. This included website design, branding, user experience and user interface design.
- Conducted user testing within the Web3 community to iterate and improve the user interface and help grow the Tune.FM social media community.
Hello Landing - Principal Product Designer
Hybrid - San Francisco, CA & Birmingham, AL USA
Key Responsibilities
- Launched several iOS features that empowered apartment tenants to manage leases, payments and billing, and key-less entry using the mobile application; reducing customer support tickets by 62%
- Responsible for designing and maintaining the warehouse inventory application that internal teams use for apartment furnishings, furniture, etc..
- Launched the new in-app customer support ticket functionality which reduced customer support call-ins by 45% and improved NPS scores by 32%.
- Launched new internal admin tools to manage tenant leases, apartments and inventory.
- Helped manage the design team, design process and strategy.
PeopleGrove - Head of Design
Remote
Key Responsibilities
- Owned the end-to-end design strategy, balancing high-level creative direction with hands-on UI/UX execution to meet tight startup deadlines.
- Built and led the design team, strategy, process, hiring and cross team collaboration.
- Redesigned the entire end to end mobile application, increasing user engagement by 28%, user sign-ups by 21% and user connections made by 18%
- Conducted user testing and research with universities across the U.S. such as UCLA, FSU, Boston U, Penn State and Ohio State.
- Worked with engineering to iterate, test and launch application features and product enhancements.
Comcast Xfinity Mobile - Principal Product Designer
On Site - Philadelphia, PA
Key Responsibilities
- Played a key role in designing the core user experience of Xfinity Mobile by Comcast; a competitor of T-Mobile, AT&T and Verizon.
- Designed an application for agents to run remote diagnostics, port and activate phone numbers, activate mobile and tablet devices, and do billing, returns and exchanges.
- Conducted user testing for the consumer web, mobile and internal platform applications.
- Designed consumer facing features like billing, returns and exchanges.
Sparkcentral - Lead Product Designer
Hybrid - San Francisco, California
Key Responsibilities
- Designed Sparkcentral’s social media customer service platform utilized by enterprise clients, including Emirates, Uber, T-Mobile, Delta, Lyft, American Airlines, Bloomingdales, Dropbox, etc.
- Collaborated with clients like T-Mobile and American Airlines to conduct user testing and iterate on product features.
- Managed the design team, hiring and mentorship.
QVC - Sr Product Designer
On Site - West Chester, Pennsylvania
Key Responsibilities
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Responsible for designing QVC Tablet and Mobile iOS and Android Applications.
- Launched shopping experiences around the globe for fashion, style and other merchandise.
- Launched the “Shop QVC Live on the Red Carpet” iPad application.
- Led UX research to create user flows, run research and launch enhancements for QVC mobile and tablet applications..
- Won the “Interactive Design” award for fast and compelling designs and prototypes.