LiftLab - Lead Product Designer
Remote
Key Responsibilities
- Work directly with stakeholders and leadership to lead the end-to-end design of a data-driven marketing budget and forecasting tool used by enterprise marketing teams.
- Designed and delivered a new design system in collaboration with engineering and product. This includes Figma design systems and design system documentation.
- Partnered with leadership, stakeholders, engineers, customer success managers and data scientists to design, test and launch the new LiftLab Enterprise Marketing Budgeting tool which helped increase forecast accuracy by 43%, reducing the time it takes to create and allocate a marketing budget by 57% and made it about 90% faster to actually create and run a marketing forecast.
- Designed and launched LiftLab’s dashboards and analytics re-designs to introduce the new design system and new user experience to our enterprise clients.
- Responsible for all user testing and user interviews.
Tune.FM - Head of Product Design
Philadelphia, PA USA
Key Responsibilities
- Partnered with the co-founder and engineering team to design the end to end mobile and web user interface for Tune.FM’s NFT Web3 Music Artist Marketplace and Auction platform.
- Helped drive the design direction, brand direction and art direction for the entire Tune.FM organization.
- Helped conduct user testing within the Web3 cryptocurrency community to not only iterate and improve the user interface, but also to help market and grow a community within the Web3/Defi space.
- Responsible for the final web design and application design deliverables and release to thousands of users in the Web3 space.
Hello Landing - Principal Product Designer
Hybrid - San Francisco, CA & Birmingham, AL USA
Key Responsibilities
- I was responsible for designing and launching several in-app iOS features to enable apartment tenants to: extend and reserve their apartment leases, manage their payments and billing history, key-less apartment entry to thousands of Hello Landing members helping reduce customer support tickets by 62%, customer support call-ins by 45% and improve feedback/NPS scores by 32%.
- Spearheaded process and design to optimize team performance by re-defining and re-designing and implementing internal administrator solutions such as maintaining members, leases, apartments and inventory management.
- Partnered with product, engineers and leadership to enhance, re-design and improve the user experience for Hello Landing’s internal inventory and member management control management systems.
PeopleGrove - Head of Product Design
Remote
Key Responsibilities
- Responsible for the design vision, strategy, process and organization for the entire design team.
- Collaborated with product and stakeholders to re-design the core mobile UI/UX, increasing global KPI benchmarks over 36%.
- I was the product design manager for 3 other designers; responsible for their mentorship, growth, success and productivity.
- Redesigned and created the entire student, mentor, mentee and alumni mobile experience which helped drive member / user engagement by 28%, increased user connections by 21% and increased user messages sent by around 42%.
- Improved usability and accessibility for the mobile and web app design, increasing user engagement KPI’s by 34%.
- Standardized design systems and processes for cross-team collaboration.
- Travelled across the United States and different university college campuses to conduct user testing and user interviews.
Consensys - Lead Product Designer
Remote / NY, NY
Key Responsibilities
- Helped drive the design and launch of a web3 crypto accounting platform through effective collaboration with product stakeholders to understand user needs and market opportunities, and with engineering to translate designs into a functional product used by web3 enterprise teams.
- Created all branding, marketing and social media visual designs to launch and market the new Web3 Defi accounting solution.
Comcast Xfinity Mobile - Principal Product Designer
On Site - Philadelphia, PA
Key Responsibilities
- Played a key role in shaping, designing and launching the core user experience of Xfinity Mobile to millions of customers by leading several teams for core features such as Billing, Porting and Activation, Customer Sales and Support, Agent Interactions and Support, Remote Device Diagnostics.
- Worked with leadership, designers, engineers, product and usability researchers to test, document, wireframe and design internal tools to enable Comcast to do things such as port phone numbers, activate new mobile devices, run remote diagnostics and an entire platform to provide customer support for Xfinity Mobile Customers.
- Lead user testing sessions with usability research teams to test consumer web, mobile and internal platform experiences.
- Designed and launched multiple complex user interfaces such as: mobile porting and activation, diagnostics and support, Amdocs integrations, Billing, Exchanges and Returns, Data usage and analytics.
Sparkcentral - Lead Product Designer
Hybrid - San Francisco, California
Key Responsibilities
- Drove the design and implementation of product improvements and new functionalities for a social media support platform solution utilized by enterprise clients, including Emirates, Uber, T-Mobile, Delta, Lyft, American Airlines, Bloomingdales, Dropbox, etc.
- Responsible for the management of the design team, including team members and their development, as well as the implementation and optimization of the design process for the entire organization.
- Worked with product and stakeholders to develop prototypes and conduct user testing sessions with our enterprise power user
QVC - Sr Product Designer
On Site - West Chester, Pennsylvania
Key Responsibilities
- Worked with stakeholders, product teams, designers and engineers to design and launch iOS and Android application features and updates to millions of QVC customers around the globe.
- Collaborated with merchandising, product, marketing and engineering teams to launch custom responsive experiences such as “Shop QVC Live on the Red Carpet”
- Led UX research to create user flows, run research and launch enhancements for QVC products.
- Won the “Interactive Design” award for fast and compelling designs and prototypes.